LEGAL
Refund & Returns Policy
Last updated: [Last updated date]
This Refund & Returns Policy explains how Back Bobbys handles returns, refunds, and exchanges for purchases made through backbobbys.com. We want you to be happy with your gear.
Return Eligibility
You may return most items within 30 Days of delivery, provided they are unused, in their original packaging, and in the same condition you received them.
Some items may be non-returnable for hygiene or safety reasons. This will be stated on the product page where applicable.
How to Start a Return
To start a return, contact us at help@backbobbys.com with your order number and the reason for the return. We will reply with instructions and a return address.
Items sent back without first requesting a return may not be accepted.
Refunds
Once we receive and inspect your returned item, we will notify you whether the refund is approved. Approved refunds are issued to your original payment method within [Refund processing time].
Exchanges
To exchange an item for a different size or colour, follow the return process above and place a new order for the item you want.
Damaged or Faulty Items
If your order arrives damaged or faulty, contact us at help@backbobbys.com within 30 Days of delivery with photos of the item and we will arrange a replacement or refund.
Shipping Costs
You are responsible for the cost of returning an item unless the return is due to an error on our part or a faulty product.
Contact Us
For any return or refund questions, contact us at help@backbobbys.com or write to [36417 Hees ST Livonia MI 48159].